I. It is the customer's responsibility to arrange for the vans/trucks parking in advance. We will need two parking bays for your moving day.
2. Parking Ticket charges, Toll Charges, etc, will be added to final bills if incurred.
3. Please make sure you pack all your goods in advance so our removals team can do loading and unloading on the day, unless you have requested a full packing service. Please make sure your pack heavy items in small and medium boxes so it’s safe to carry, and load into a truck on the day.
4. Please pack your personal items yourself such as cash jewellery, laptop, mobile, etc and any other small items that you think is safe to pack.
5. Our removals team is not allowed to pack any Gas items-Open liquid, Paint, Dangerous items in the truck. The Insurance doesn't cover this. Please see our full terms and condition on our website.
6. Cancellation changes of date, please let us know 7 days in advance.
7. Please check all our vans once the job is completed to make sure they are empty.
8. Upon booking there is a 25% non refundable deposit to be paid.
9. Payment of any outstanding balance is due 24 hours before you're moving date.
10. Please note by booking your job with us you are in contract with us as per our quotation. Extra work required on the day which is not included in your quotation will incur an additional charge.
11. Waiting charges for up to 1 hour free. After 1 hour there are charges depending on the level of service you have booked. Depending on the number of men in the team.
12. Please note after 6 pm there will be overtime charges for our team.